Effective Date: January 1, 2025
At CELEDIVAS, we strive to provide the best health, beauty, and fitness products and services. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns and Refunds Policy carefully.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product must be unused, in its original packaging, and in the same condition as received.
- Returns must be requested within 7 days of delivery.
- Certain items, such as personal care products, digital products, and event bookings, are non-returnable.
2. Return Process
To initiate a return, follow these steps:
- Contact our support team at contact@celedivas.com with your order details and reason for return.
- Our team will provide return instructions, including the return shipping address.
- You are responsible for return shipping costs unless the item received was damaged or incorrect.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your return.
3. Refund Policy
- Approved refunds will be processed within 7-10 business days to the original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
- If you haven’t received a refund within the specified period, please check with your bank or payment provider.
4. Exchanges
- We only replace items if they are defective or damaged upon arrival.
- For exchange requests, email us at contact@celedivas.com with photos of the damaged item.
5. Non-Returnable & Non-Refundable Items
The following items are not eligible for returns or refunds:
- Digital products, downloadable content, and online training sessions.
- Personal care and hygiene-related items (e.g., skincare, makeup, wellness supplements).
- Event and training session bookings unless canceled by CELEDIVAS.
- Products purchased via third-party affiliates, dropshipping, or POD (Print-on-Demand) services.
6. Cancellations
- Orders can only be canceled within 24 hours of purchase if they have not been processed or shipped.
- Once an order is processed, it cannot be canceled.
7. Third-Party Products
- CELEDIVAS offers products through third-party affiliates, dropshipping, and POD services. Return policies for these products may vary and are subject to the seller’s policies. Customers must review third-party policies before purchasing.
8. Contact Us
For any return, refund, or exchange inquiries, please contact:
CELEDIVAS
Mumbai, India
Email: contact@celedivas.com
By making a purchase from CELEDIVAS, you acknowledge that you have read, understood, and agreed to this Returns and Refunds Policy